We consider your Network Health patients' medical records to be confidential and require our provider network to:
- Ensure only authorized personnel have access to medical records
- Keep medical records current and organized
- Lock medical records in an office when staff is not present
- Periodically train staff in keeping medical records confidential
Medical record review
Each year, we review the medical records of a random selection of primary care providers (PCPs) in our network and of all PCPs whose past performance falls below compliance levels. We design our medical record review process to be constructive. Reviewing medical records lets us find ways of helping you protect your medical records. Reviewing medical records is an integral part of our ongoing quality improvement (QI) efforts because it shows us that you meet reasonable standards of protecting and maintaining medical records.
Similarly, each year we also review treatment records for a random selection of behavioral health (BH) providers, and of all BH providers whose past performance falls below compliance levels.
To review the elements and standards for medical record review, please see our Medical Record Documentation Standards.
We use the following tools to score the elements: