Behavioral health update

Starting April 15, 2013, the number of in-network outpatient behavioral health (mental health and/or substance abuse) therapy visits that do not require prior authorization (permission) will change from 26 visits to 12 visits per benefit year.

Covered services update: Breast pumps

As of January 1, 2013, we now cover breast pumps and visits to lactation consultants for Network Health members as part of your covered health benefits. This is a change to your EXTRAS benefits.

Form MA 1099-HC

In January 2013, we will mail Form MA 1099-HC (the form which lists the months you were enrolled in a health insurance plan) to all Network Health Extend™ members.

Lahey Clinic now available to all Network Health members

Network Health recently expanded our network of doctors to include the world-renowned Lahey Clinic.

Having trouble reaching us?

Recently, we’ve been experiencing an unusually high volume of phone calls. We apologize if you haven’t been able to get through.

Welcome to the Network Health family!

As a member of Network Health Extend, you get access to high quality care, great service, and free EXTRAS.

New Find a Doctor, Hospital, or Pharmacy tool

Now you can use our find-a-doctor tool to look up doctors who care for patients with mental health and/or substance abuse needs.

Peace of mind for parents: Behavioral health screenings

It’s important for children and young adults to see their primary care provider (PCP) for regular checkups. During these checkups, your child’s PCP will ask you for permission to use a screening tool to check if your child has any possible behavioral health needs.

New referral requirement for specialty services

To make sure you get the best possible care, as of January 17, 2011, we will need a primary care provider (PCP) referral for certain specialty services for some members, starting with those members who have a Cambridge Health Alliance (CHA) PCP.