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Website Terms of Use and Privacy Policy

The following policies govern the use of this website and explain how Tufts Health Plan uses information collected on this site. These policies are subject to change as this website changes. Please check this page for updates.

Use of Tufts Health Plan website information and resources

Tufts Health Plans website provides you with general information about our company, our products, and the communities we serve, as well as information about health-related issues and access to health-related resources. This site and the information contained therein as well as the resources provided are not a substitute for professional medical care; nothing on this site is intended to be used for medical diagnosis or treatment. You should always seek the advice of your doctor if you have any questions regarding a medical condition and before starting any new treatment.

Tufts Health Plan and its suppliers and vendors strive to keep the information on this site accurate and timely; however, we make no guarantees and disclaim any implied warranty or representation about the timeliness, accuracy, relevance, completeness, or appropriateness of the information in general or for any particular purpose.

Links to other websites

Tufts Health Plan’s website includes links to other websites; these are provided for your information and convenience only. Tufts Health Plan does not endorse the products or views expressed in these other websites or warrant the accuracy of any of the information in them, and we cannot control the content on these sites. In addition, these other websites have their own privacy and security policies, which may differ from Tufts Health Plan’s policies. Your use of these other websites and any of their information, services, products, and materials is solely at your own risk.

Limitation of liability

In no event shall Tufts Health Plan or its suppliers or vendors be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this website, or any website to which our site links, including without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if we are expressly advised of the possibility or likelihood of such damages.

Copyright and trademark

All materials on this server and this website, including the design, layout, content, and organization, are owned and copyrighted by Tufts Health Plan or its suppliers and vendors and are protected by U.S. and international copyright laws.

Use of email addresses

Email addresses that are collected on this site are used solely for the purpose of communicating with an individual about Tufts Health Plan business. Unless otherwise indicated, by submitting your email address to us on this site, you give us permission to contact you regarding the subject of your communication. We do not sell addresses or share them with any other entity except where required by law or the state of Massachusetts.

You may choose to submit your email address to us in order to receive communications about Tufts Health Plan, including announcements about this website and other news regarding Tufts Health Plan. Any page requesting email addresses for this purpose will clearly state the intended use and will provide instructions for how to unsubscribe.

Email addresses collected from providers upon registration for online services, including member eligibility verification, claims status, and authorization/referral status, are used to communicate with that provider (or a representative of the provider) regarding their online account with Tufts Health Plan. Email address is used as the username for that account and uniquely identifies the individual within our system. We will not use email addresses for any other purpose unless the individual expressly grants us permission, for example, by checking the checkbox on the registration page, “Please send me email announcements related to this site,” except where required by law or the state of Massachusetts. If at any time a user wishes to unsubscribe from that list, he or she can send an email to requesting to be taken off the list.

Security of email

Please be advised that we cannot guarantee the security of personal health information that you send to us via email through this site. However, by sending us an email, you give Tufts Health Plan permission to respond to you via email about that subject.

Security of information sent through this website

The following information is sent securely, using a technology called secure socket layer (SSL) with 128-bit encryption, the standard for sending information securely on the Internet. The information is also stored securely once Tufts Health Plan receives it.

  • Information submitted to register for an online account with Tufts Health Plan allowing access to the online provider services (member eligibility verification, claims status, and authorization/referral status), using the form provided on this website
  • Information received and transmitted in the process of using the online provider services (member eligibility verification, claims status, and authorization/referral status)

Privacy of user information collected on this website

General users

Tufts Health Plan is committed to protecting the privacy of all users of this website. We do not sell or release information obtained or collected through this website, including email addresses, to anyone.

Tufts Health Plan collects contact information at the request of prospective members, community partners, and employers to inform them about the plan. Additionally, we collect member contact information to update our records.

Tufts Health Plan uses cookies to collect anonymous navigation information about users for the purpose of reporting on or improving our website. No sensitive information is stored in the cookies; this information cannot be used to personally identify an individual; and this information helps us create a better website. All information is cleared from your computer when you log off the Tufts Health Plan website or close your browser. We do not use persistent cookies. The type of information we collect includes:

  • Date and time of visit
  • IP address (a unique number assigned to each server that accesses the Internet)
  • Browser type (e.g., Internet Explorer, Firefox, Google Chrome, Safari)
  • Platform type (e.g., Android, iOS, Macintosh,Windows)
  • Pages visited on this website
  • Referring sites (including search engines used)
  • Geographic location
  • Internet service provider (e.g., Comcast, Verizon)
  • Aggregate demographic information

Users of online provider services

Tufts Health Plan uses information that online provider services (member eligibility verification, claims status, and authorization/referral status) users submit to verify individuals as being associated with a contracted Tufts Health Plan provider. Tufts Health Plan uses contact information for communication with that user about the online services for which they register, and occasionally for additional Tufts Health Plan marketing purposes. All users of the online provider services must also sign and agree to the terms of the Tufts Health Provider Connect User Agreement.

Since the online provider services allow access to sensitive personal health information of our members, Tufts Health Plan tracks and records all user activity related to this portion of the website, as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including, but not limited to, the date, time, IP address, tax ID number, and username of each visitor.

Privacy of personal health information

Tufts Health Plan is fully compliant with the federal government regulations regarding the privacy of personal health information as outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Learn more about the steps that Tufts Health Plan has taken to be compliant with the government’s HIPAA regulations.

Any personal health information sent to Tufts Health Plan through this website will be kept strictly confidential and will be stored securely once on Tufts Health Plan premises.

Learn more about how Tufts Health Plan protects the privacy of a member’s personal health information.

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