FOR IMMEDIATE RELEASE
August 31, 2009

Network Health Offers Health Insurance Renewal Helpline

(Medford, Mass.) — Network Health has launched a Renewal Helpline to help its eligible MassHealth and Commonwealth Care members keep their health insurance coverage. With a Network Health member’s permission, health care providers and community organizations can also use Network Health’s Renewal Helpline to help eligible MassHealth and Commonwealth Care members complete their renewal forms.

Network Health’s MassHealth and Commonwealth Care members who need help renewing their coverage can call Network Health’s Renewal Helpline at 877-849-0545 Monday to Friday from 8:30 a.m. to 8 p.m. Through the Renewal Helpline, Network Health members can ask for an Eligibility Review Form if they lost the form the state sent to them, get help completing their yearly Eligibility Review Form to ensure they get uninterrupted health care for which they may be eligible, and learn more about the health insurance renewal process.

All MassHealth and Commonwealth Care members must renew their health care coverage each year and meet all eligibility requirements. Network Health does not guarantee continuous health care coverage.

People who have other questions about Network Health membership can call Network Health’s customer service team at 888-257-1985 Monday to Friday from 8:30 a.m. to 5 p.m.

About Network Health

Since 1997, Network Health has provided access to high-quality health care to low- and moderate-income residents of Massachusetts. Based in Medford, Mass., Network Health is a comprehensive health plan serving members through its Network Health Together™ (MassHealth) and Network Health Forward™ (Commonwealth Care) plans.

Network Health provides its Network Health Together members with all the benefits of MassHealth, plus additional free and discounted benefits. Network Health’s Commonwealth Care plan extends access to affordable health care for qualified Massachusetts residents 19 years or older who earn at or below 300 percent of the federal poverty level, or up to approximately $32,496 a year for an individual (up to approximately $66,156 a year for a family of four). In addition to core health care benefits, Network Health offers its Network Health Forward members extra benefits designed to encourage wellness.

Network Health is nationally recognized for its integrated model of care, which provides a team of in-house medical, mental health, social service, and pharmacy professionals to coordinate the care of members with complex health needs and address their non-medical barriers to care. In its efforts to improve the health and well-being of its members and their diverse communities, Network Health partners with a growing network of nearly 18,000 primary care providers, specialists, hospitals, and community organizations to serve members in more than 300 cities and towns across Massachusetts.

Individuals must be eligible for MassHealth to join Network Health Together, a MassHealth plan. To learn about MassHealth eligibility, Massachusetts residents can contact the MassHealth Enrollment Center at 888-665-9993 (TTY: 888-665-9997), Monday through Friday, 8:45 a.m. to 5 p.m. Once enrolled, MassHealth members can learn about their MassHealth health plan options by calling the MassHealth Customer Service Center at 800-841-2900 (TTY: 800-497-4648), Monday through Friday, 8 a.m. to 5 p.m.

To learn about Commonwealth Care health plan options, call the Commonwealth Care Customer Service Center at 877-MA-ENROLL or 877-623-6765 (TTY: 877-623-7773), Monday through Friday, 8 a.m. to 5 p.m. Or visit www.mahealthconnector.org.