FOR IMMEDIATE RELEASE
May 11, 2010
Network Health Honored Nationally for Having a Top Care Management Program
Network Health’s care management program demonstrates integrated care excellence
(Medford, Mass.) — Network Health, a Massachusetts health plan that provides access to high-quality health care to more than 160,000 members with low and moderate incomes, today announced its receipt of a Case In Point Platinum Award for Best Overall Case/Care Management Program. Network Health bested hundreds of other health plans from across the United States in winning this award.
“Network Health is thrilled to be nationally recognized as a leader in integrated care management,” said Mary Jane McKendry, RN, MBA, Network Health’s senior director of clinical affairs and clinical operations. “Our team’s collaborative spirit and tireless commitment to educating and empowering our members to manage their health care needs makes Network Health’s integrated care management program truly successful.”
The Case in Point Platinum Awards recognize the most successful and innovative case/care management programs in the United States. Dorland Health, a leading health care publications company, sponsored the event and presented awards to health providers, plans, and programs that best educate and empower patients, improve wellness, and deliver sustained success. Health care experts from clinical and health care industries judged the competition.
Network Health’s nomination focused on how it empowers its members to manage their health care needs through an integrated, member-centered care management model. Network Health’s integrated care management model includes medical, behavioral health, and social care management, and delivers customized and coordinated care to its diverse membership. The model ensures continuity of care by fulfilling member needs along the continuum of care and gets support from a team of nurses, behavioral health care clinicians, and licensed social workers.
Network Health uses clinical best practices to evaluate its care management program and bases decision-making on data analysis and member needs. In FY09, Network Health’s integrated care management program achieved a 98% member satisfaction level.
About Network Health
Since 1997, Network Health has provided access to high-quality health care to Massachusetts residents with low and moderate incomes. Based in Medford, Mass., Network Health is a comprehensive health plan serving members through its Network Health Together™ (MassHealth) and Network Health Forward™ (Commonwealth Care) plans.
Network Health provides its Network Health Together members with all the benefits of MassHealth, plus additional free and discounted benefits. Network Health’s Commonwealth Care plan extends access to affordable health care for qualified Massachusetts residents 19 years or older who earn at or below 300 percent of the federal poverty level, or up to approximately $32,496 a year for an individual (up to approximately $66,156 a year for a family of four). In addition to core health care benefits, Network Health offers its Network Health Forward members extra benefits designed to encourage wellness.
Network Health is nationally recognized for its integrated model of care, which provides a team of in-house medical, mental health, social service, and pharmacy professionals to coordinate the care of members with complex health needs and address their nonmedical barriers to care. In its efforts to improve the health and well-being of its members and their diverse communities, Network Health partners with a growing network of nearly 18,000 primary care providers, specialists, hospitals, and community organizations to serve members in more than 300 cities and towns across Massachusetts.
Individuals must be eligible for MassHealth to join Network Health Together, a MassHealth plan. To learn about MassHealth eligibility, Massachusetts residents can contact the MassHealth Enrollment Center at 888-665-9993 (TTY: 888-665-9997), Monday through Friday, 8:45 a.m. to 5 p.m. Once enrolled, MassHealth members can learn about their MassHealth health plan options by calling the MassHealth Customer Service Center at 800-841-2900 (TTY: 800-497-4648), Monday through Friday, 8 a.m. to 5 p.m.
To learn about Commonwealth Care health plan options, call the Commonwealth Care Customer Service Center at 877-MA-ENROLL or 877-623-6765 (TTY: 877-623-7773), Monday through Friday, 8 a.m. to 5 p.m. Or visit www.mahealthconnector.org.
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