FOR IMMEDIATE RELEASE
January 10, 2011
Network Health Appoints Manager of Provider Relations Operations
(Medford, Mass.) — Network Health, a Massachusetts health plan that provides high-quality health care coverage to more than 170,000 Massachusetts residents with low and moderate incomes, announced today that it has appointed Vivian Olsten manager of provider relations operations.
Olsten will oversee the day-to-day functions of Network Health provider relations operations, including managing provider relations performance metrics, processes, and ongoing improvement activities; acting as a key resource for providers; developing educational processes for providers about contractual responsibilities and Network Health policies and procedures; and creating and managing provider enrollment and maintenance workflows to ensure that providers have accurate and timely data.
“Vivian joins Network Health with nearly 20 years of health care experience,” said Paul Burke, Network Health senior director of network management. “Vivian’s experience will offer tremendous insight on new initiatives and improvement opportunities to enhance our provider network and best partner with our contracted providers.”
Prior to joining Network Health, Olsten served as project manager for the chief medical officer at Harvard Vanguard Medical Associates. In this role, she managed performance improvement projects for multiple specialty medical practices. Previously, Olsten worked for Harvard Pilgrim Health Care and Harvard Community Health Plan.
About Network Health
Since 1997, Network Health has provided Massachusetts residents with low and moderate incomes access to high-quality health care. Based in Medford, Mass., Network Health is a comprehensive health plan serving members through its Network Health Together® (MassHealth) and Network Health Forward ® (Commonwealth Care) plans.
Network Health provides Network Health Together members all the benefits of MassHealth, plus free EXTRAS. Network Health’s Commonwealth Care plan extends access to affordable health care for qualified Massachusetts residents 19 years old or older who earn at or below 300% of the federal poverty level, or up to $32,496 a year for an individual (up to $66,156 a year for a family of four). In addition to core health care benefits, Network Health offers Network Health Forward members free EXTRAS designed to encourage wellness.
To improve the health and well-being of its members and their diverse communities, Network Health offers fully integrated, in-house care management, providing a team of medical, behavioral health, social care, and pharmacy professionals who coordinate member care, and partners with 20,000 primary care providers, specialists, hospitals, and community organizations.
Network Health earned National Committee for Quality Assurance’s (NCQA) “Excellent” Health Plan Accreditation, NCQA’s highest accreditation rating, for its Network Health Together plan. Network Health is ranked fifth among all Medicaid health plans nationally, according to NCQA’s 2010 – 2011 Health Insurance Plan Rankings – Medicaid. Additionally, Network Health is nationally recognized for its innovative programs and received a Case In Point Platinum Award for “Best Overall Case/Care Management Program” from Dorland Health. Network Health also has the Top Leadership Team among health plans nationally, according to HealthLeaders Media.
Individuals must be eligible for MassHealth to join Network Health Together, a MassHealth plan. To learn about MassHealth eligibility, Massachusetts residents can call the MassHealth Enrollment Center at 888-665-9993 (TTY: 888-665-9997), Monday through Friday, from
8:45 a.m. to 5 p.m. Once enrolled, MassHealth members can learn about their MassHealth health plan options by calling MassHealth customer service at 800-841-2900 (TTY: 800-497-4648), Monday through Friday, from 8 a.m. to 5 p.m.
To learn about Commonwealth Care health plan options, Massachusetts residents can call Commonwealth Care customer service at 877-MA-ENROLL or 877-623-6765 (TTY: 877-623-7773), Monday through Friday, from 8 a.m. to 5 p.m., or they can visit www.mahealthconnector.org.
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