The following policies govern the use of this Web site and explain how Network Health uses information collected on this site. These policies are subject to change as this Web site changes. Please check this page for updates.

Use of Network Health Web site information and resources

Network Health’s Web site provides you with general information about our company, our products, and the communities we serve, as well as information about health-related issues and access to health-related resources. This site and the information contained therein as well as the resources provided are not a substitute for professional medical care; nothing on this site is intended to be used for medical diagnosis or treatment. You should always seek the advice of your doctor if you have any questions regarding a medical condition and before starting any new treatment.

Network Health and its suppliers and vendors strive to keep the information on this site accurate and timely; however, we make no guarantees and disclaim any implied warranty or representation about the timeliness, accuracy, relevance, completeness, or appropriateness of the information in general or for any particular purpose.

Links to other Web sites

Network Health’s Web site includes links to other Web sites; these are provided for your information and convenience only. Network Health does not endorse the products or views expressed in these other Web sites or warrant the accuracy of any of the information on them, and we cannot control the content on these sites. In addition, these other Web sites have their own privacy and security policies, which may differ from Network Health’s policies. Your use of any of these other Web sites and any of their information, services, products, and materials is solely at your own risk.

Limitation of liability

In no event shall Network Health or its suppliers or vendors be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this Web site, or any Web site to which our site links, including without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if we are expressly advised of the possibility or likelihood of such damages.

Copyright and trademark

All materials on this server and this Web site, including the design, layout, content, and organization are owned and copyrighted by Network Health or its suppliers and vendors and are protected by U.S. and international copyright laws.

Use of e-mail addresses

E-mail addresses which are collected on this site are used solely for the purpose of communicating with an individual about Network Health business. Unless otherwise indicated, by submitting your e-mail address to us on this site, you give us permission to contact you regarding the subject of your communication. We do not sell addresses or share them with any other entity except where required by law or the state of Massachusetts.

You may choose to submit your e-mail address to us in order to receive communications about Network Health, including announcements about this Web site and other news regarding Network Health. Any page requesting e-mail addresses for this purpose will clearly state the intended use and will provide instructions for how to unsubscribe.

E-mail addresses collected from providers upon registration for online services, including member eligibility verification, claims status, and authorization/referral status, are used to communicate with that provider (or representative of the provider) regarding their online account with Network Health. E-mail address is used as the username for that account and uniquely identifies the individual within our system. We will not use e-mail addresses for any other purpose unless the individual expressly grants us permission, for example, by checking the checkbox on the registration page “Please send me e-mail announcements related to this site,” except where required by law or the state of Massachusetts. If at any time a user wishes to unsubscribe from that list, he or she can send an e-mail to info@network-health.org requesting to be taken off the list.

Security of e-mail

Please be advised that we cannot guarantee the security of personal health information that you send to us via e-mail through this site. However, by sending us an e-mail, you give Network Health permission to respond to you via e-mail about that subject.

Security of information sent through this Web site

The following information is sent securely, using a technology called secure socket layer (SSL) with 128-bit encryption, the standard for sending information securely on the Internet. The information is also stored securely once Network Health receives it.

• Information submitted to change a member address using the form provided on this Web site
• Information submitted to register for an online account with Network Health allowing access to the online provider services (member eligibility verification, claims status, and authorization/referral status), using the form provided on this Web site
• Information received and transmitted in the process of using the online provider services (member eligibility verification, claims status, and authorization/referral status)

Privacy of user information collected on this Web site

General users

Network Health is committed to protecting the privacy of all users of this Web site. We do not sell or release information obtained or collected through this Web site, including e-mail addresses, to anyone.

Network Health collects contact information at the request of prospective members, community partners, and employers to inform them about the plan. Additionally, we collect member contact information to fulfill benefit requests and to update our records.

Network Health uses cookies to collect anonymous navigation information about users for the purpose of reporting on or improving our Web site. No sensitive information is stored in the cookies; this information cannot be used to personally identify an individual; and this information helps us create a better Web site. All information is cleared from your computer when you log off the Network Health Web site or close your browser. We do not use persistent cookies. The type of information we collect includes:

• Date and time of visit
• IP address (a unique number assigned to each server that accesses the Internet)
• Browser type (such as Internet Explorer or Netscape Navigator)
• Platform type (such as Windows or Macintosh)
• Pages visited on this Web site
• Referring sites (including search engines used)
• Geographic location
• Internet service provider (such as AOL)

Users of online provider services

Network Health uses information that online provider services (member eligibility verification, claims status, and authorization/referral status) users submit to verify individuals as being associated with a contracted Network Health provider. Network Health uses contact information for communication with that user about the online services for which they register, and occasionally for additional Network Health marketing purposes. All users of the online provider services must also sign and agree to the terms of the Network Health Connect User Agreement.

Since the online provider services allow access to sensitive personal health information of our members, Network Health tracks and records all user activity related to this portion of the Web site, as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including, but not limited to, the date, time, IP address, tax ID number, and username of each visit.

Privacy of personal health information

Network Health is fully compliant with the federal government regulations regarding the privacy of personal health information as outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Learn more about the steps that Network Health has taken to be compliant with the government’s HIPAA regulations.

Any personal health information sent to Network Health through this Web site will be kept strictly confidential and will be stored securely once on Network Health premises.

More information regarding how Network Health protects the privacy of a member’s personal health information.