At Network Health, we take our mission to improve the health and well-being of our members and their diverse communities very seriously. We want to help our members get the best health care possible. To show our commitment, we’d like to share some real-life stories about our members’ experiences with Network Health and why health insurance is so important in their lives.
“I have a family of eight with six children, so when I was choosing a health plan …”
I have a family of eight with six children, so when I was choosing a health plan, it was really important for my children to continue seeing the doctor they had seen their entire lives. I found peace of mind knowing that our family’s doctors were part of Network Health’s provider network. I also find your staff to be attentive, kind, and courteous. It’s all the small things that you have done that mean a lot to me and my family. Your staff and service have far exceeded my expectations.
Network Health Together® member, Billerica, Mass.
“So many times in our life, we have to stop and take time to give praise …”
So many times in our life, we have to stop and take time to give praise, and this is that time. My wife and I are writing to tell you about a Network Health staff member who went out of their way to help us get insurance. We joined Network Health after my wife lost her job and her insurance after 21 years. We visited your office and were helped immediately by this employee. In all the years my wife and I have been around, we both agree that this was the most professional, nicest person we have ever dealt with. Not only did we get through the ordeal of not having insurance, we were able to save $352 a month! Most people just go through the motions of their job, but your employee went way above and beyond. Thank you for helping my wife and me through this difficult time.
Network Health Forward® member, Chelsea, Mass.
“I just want to tell you how wonderful I think your health plan is …”
I just want to tell you how wonderful I think your health plan is. I love that everything is very simple without a lot of paperwork and referrals. Also, your customer service is great! They always answer my questions and are very nice. I don’t have to wait on hold forever like with other companies or spend time pressing different buttons to talk to a real person. Thank you, and keep up the great work!
Network Health Together® member, Southbridge, Mass.