At Tufts Health Plan, we take our mission to improve the health and wellness of our members and their diverse communities very seriously. We want to help our members get the best health care possible. To show our commitment, we’d like to share some real-life stories about our members’ experiences with Tufts Health Plan and why health insurance is so important in their lives.
"Believing in me," Deborah’s Tufts Health Unify story
Deborah is happy to have all of her care and services together under Tufts Health Unify. She has a whole new outlook on life because she feels like she’s being taken care of. She has a team that believes in her and works with her to feel safe.
"I’ll stick with it," Gino’s Tufts Health Unify story
Tufts Health Plan has helped Gino stay healthy by connecting him with a care manager who is supportive and makes him feel comfortable. He also appreciates the dental, vision, and transportation benefits he gets through Tufts Health Unify. He would recommend Tufts Health Unify to his friends, and he says he’ll stick with it.
"Living independently," Laura’s Tufts Health Unify story
Tufts Health Plan helped Laura choose services and supports that allow her to meet her goal of living independently. These include a doctor that is close to home, a visiting nurse, Meals on Wheels, and phone services. She feels that her needs are addressed and would recommend these services to anyone.
"You’re not in this alone," Nancy’s Tufts Health Unify story
With Tufts Health Unify, Nancy has a team of people involved with her care, including a care manager, so she doesn’t feel alone. When she joined Tufts Health Plan, Nancy was pleased to learn she could keep her prescriptions, doctors, and personal care attendant services.
“I have a family of eight with six children, so when I was choosing a health plan …”
I have a family of eight with six children, so when I was choosing a health plan, it was really important for my children to continue seeing the doctor they had seen their entire lives. I found peace of mind knowing that our family’s doctors were part of Tufts Health Plan's provider network. I also find your staff to be attentive, kind, and courteous. It’s all the small things that you have done that mean a lot to me and my family. Your staff and service have far exceeded my expectations.
Tufts Health Together member, Billerica, Mass.
“I just want to tell you how wonderful I think your health plan is …”
I just want to tell you how wonderful I think your health plan is. I love that everything is very simple without a lot of paperwork and referrals. Also, your customer service is great! They always answer my questions and are very nice. I don’t have to wait on hold forever like with other companies or spend time pressing different buttons to talk to a real person. Thank you, and keep up the great work!
Tufts Health Together member, Southbridge, Mass.